Fizz

Tap on the chat icon on the top of the app and start a conversation

Provide the name, date, and amount of the transaction

1. Tap on the chat icon on the top of the app and start a conversation
2. Provide the name, date, and amount of the transaction

We'll open a case and keep you updated along the way.

You can also email us at <a href="mailto:disputes@joinfizz.com" rel="nofollow noopener noreferrer" target="_blank">disputes@joinfizz.com</a>, leave us a message at (940) 260-2704, or write us at ShoulderTap Technologies, Inc. (d/b/a Fizz), 40 Wooster St., Level 2, New York, NY 10013. Please note that we require all disputes made over the phone to also be submitted in writing through one of the above channels within ten business days. 

Fizz partners with other financial companies to help make sure that your card and your purchases are protected against fraud. If you believe a fraudulent charge was made, please <a href="https://help.joinfizz.com/en/articles/6405877-contact-us">get in touch</a> with us as soon as possible.

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<a href="https://help.joinfizz.com/en/articles/6406095-spending-purchases">Spending &amp; purchases</a>

<a href="https://help.joinfizz.com/en/articles/6476982-spend-limit">Spend limit</a>

- <a href="https://help.joinfizz.com/en/articles/6406078-your-fizz-card">Your fizz card</a>
- <a href="https://help.joinfizz.com/en/articles/6406095-spending-purchases">Spending &amp; purchases</a>
- <a href="https://help.joinfizz.com/en/articles/6476982-spend-limit">Spend limit</a>

How to dispute a charge on your Fizz card

How to dispute a charge

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To dispute a charge

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